Orders & Payment

→ PayPal, Credit/Debit Card, Apple Pay, Google Pay.

→ Yes, 256-bit SSL encryption + PayPal protection.

→ Within 2 hours: yes | After shipment: no, but 30-day return available.

→ Check spam folder or contact info@giftstin.com with your name + order amount.

Shipping & Delivery

→ Standard: 8–18 business days | Express: 4–8 business days (extra fee).

 → Yes! We ship to 190+ countries with tracking.

 → Regular items: 1–3 business days | Customized items: 3–7 business days.

→ Yes, tracking number will be emailed within 24h after shipment.

→ Normal in the first 3–7 days (especially from China). It will update once it reaches your country.

→ Possible in EU/UK/USA/Australia. Any import taxes are buyer’s responsibility.

→ Yes, free standard shipping on all orders over €39.

Promo Codes & Discounts

→ Add items → Checkout → Enter WOODVEG25 in “Promo Code” box → Click Apply.

→ Possible reasons: code expired, minimum not reached, already used, or not combinable.

 → No, only one code per order.

Customization & Personalization

→ Design proof: 1–3 days | Production + shipping: extra 3–7 days.

→ Yes! We send a digital proof for approval (jewelry, plush, phone cases).

→ Contact us within 2 hours of placing order – we can still fix it.

Returns, Refunds & Exchanges

→ 30-day return for non-custom items | Custom items only for quality issues.

→ Email info@giftstin.com → We send return label (you only pay return shipping).

→ 3–10 business days after we receive the returned item.

→ Yes (non-custom items only), just cover the new shipping cost.

Product Questions

→ We use 925 sterling silver & 18K gold plated. Clearly marked on product page.

→ Yes, CE certified, suitable 0+ with embroidered eyes.

→ 3D UV printing, 2+ years no fading under normal use.

Account & Privacy

→ No, guest checkout available.

→ Only order updates + one welcome email. Unsubscribe anytime.

→ We design in Europe & produce in Shanghai, China (all items shipped from China).